Character Analysis of Sykes

Tips For Fall Writing Paper

Tips For Fall Writing PaperThe basics of a perfect fall writing paper will help you find the best topic for your paper. Just like other subjects, you have to be sure that your topic has something to do with the current state of the world. You need to come up with an interesting and informative topic. It will also help you improve your skills as a writer and bring out all the personality and individuality that you have.Look at the subject matter that you are going to write about and then start thinking about the ideas that you want to include in your paper. Focus on the reason why you are writing the paper and not just going through the same routine again. You should plan everything that you do before writing it. That way, you can make sure that you avoid any spelling or grammatical mistakes.You should make sure that you already know the subject matter. Do not start writing before you are really sure of what you are writing about. Find out the topic that is most suited for your skills and then plan the whole thing and see how it works. There is no point in getting frustrated when you start a paper.Keep in mind that a very good first draft of a paper is better than a great one that you only finish half way through. You need to continue to rewrite the paper until you finally complete it. Make sure that the parts that you have written already have some sense to them so that you will not have to put more effort into rewriting them.Writing is not an easy thing to do. All the people who are writing are already working hard. If you will want to come up with a perfect paper, you need to be patient and to be able to pay attention to detail. Even if you will be rushed while writing a paper, make sure that you can finish it without being distracted.Make sure that you actually pay attention to the whole thing that you are doing. You can work on some ideas and eventually get to the points that you want to be at. This is where you will come up with the ideas that you can use for your paper.Do not get too caught up in the work that you are doing for your writing. Most people like to get involved in the end of the task instead of being focused on the beginning. Do not let this happen to you.The last tip for writing a paper is to do something in your spare time. Try to work on your own projects and things that you enjoy doing. You can even go to classes. This will help you to be more productive and to make sure that you will be writing great papers every day.

Anti-Alcohol Antabuse Implant Used in Eastern Europe

Anti-Alcohol Antabuse Implant Used in Eastern Europe April 27, 2019 Getty Images More in Addiction Coping and Recovery Methods and Support Overcoming Addiction Personal Stories Alcohol Use Addictive Behaviors Drug Use Nicotine Use Antabuse (disulfiram) is a common anti-alcohol drug that is used in the United States and the United Kingdom in a daily pill form. It is effective, however, if you are seeking a version of the drug that is implanted and that works non-stop for 12 months, then you have to go to Eastern Europe. Only one alcoholic drink is enough to make you violently ill. For this reason, it has been found to be an  effective alcohol-deterrent drug. Medical Vacations for Antabuse Implant Treatment In 2010, a news article in the Daily Mail of London showed that many professional women from the U.K. would travel to Eastern European clinics in Latvia, Poland, and Ukraine, on a medical vacation to get the medical treatment package for a cost of about $4,400, which included travel, accommodations and the treatment. A Latvian clinic reported in 2010 than 80 percent of its clients were women in their late 30s and 40s, mostly from the U.K. The health center claimed that the women shared a common thread, most were having problems balancing motherhood, career, and home life, and they would secretly drink at home to get through their day. How Does Antabuse Work?   In the U.S., Antabuse is the oldest medication approved by the FDA for the treatment of alcoholism. Unlike newer medications for alcoholism that either stop the pleasurable effects of alcohol or dampen your craving to take a drink, Antabuse works by producing an  extremely  negative reaction every time you take a drink. Antabuse is a medication that blocks the normal breakdown of alcohol in your system, making you extremely ill within minutes. It causes symptoms similar to a hangover, but much more severe.   In general, you might experience a drop in blood pressure and a rapid heartbeat. Other symptoms include dizziness, severe sweating, intense headaches, heart palpitations, hyperventilation, and shortness of breath. Nausea and vomiting are common effects as well. Antabuse as an Implant In Eastern European clinics, the Antabuse implants are placed under the persons skin above the stomach. The implant releases a constant dose of the drug over a 12-month period. I would say 95 percent of the inquiries weve had are from women who tell us they are at home drinking sometimes as many as three bottles of wine a night. Many of them have been telling us that nobody knows about the level of their drinking and they are desperate as they know they are destroying their lives and the lives of those they love, said Russell Hughes, owner of Aluston Health in Riga, Latvia. Research Studies on Antabuse Research has shown that long-term use of Antabuse is effective because it can help you stop drinking  by helping you break the habit of drinking. Antabuse can help you stop drinking long enough to find out that you can live without alcohol. The drawback, at least in the U.S., is that the drug is only available in daily pill form and you can simply stop taking the pill at any time and take up drinking again. That is not as easy to do with an under-the-skin implant.

Iago as an Evil Manipulator in William Shakespeares...

Iago as an Evil Manipulator in William Shakespeares Othello The statement Iago is an evil manipulator in my opinion is true. I see Iago as psychologically astute, deceiving and a misanthrope. His sadistic character hurts everyone in a web of deceit. Iago is Shakespeares most plausible and intriguing villains. The main themes in this play are appearance and reality, love, hate and jealousy. I intend to focus on Iago and see how his character changes and how his plan unfolds in scenes Act 1 scene 3, act 2 scene 3 and act 3 scenes 3 and 4. At the end of Act 1 scene 3, we are aware of Iagos jealousy of Othello and he reveals his scheme to destroy him as his envious ways lead him to†¦show more content†¦When Othello finds out about this fight he dismisses Cassio from office. Iago later on suggests that Cassio should approach Desdemona about his reinstatement. Her good nature and her influence over Othello will restore Cassio to office. Iago is manipulating Cassio without him knowing, it seems as though he is actually helping but Iagos help is working in his own favour. The quotes I protest, in the sincerity of love and honest kindness (Iago line 297) and Good night, honest Iago. (Cassio line 303) shows dramatic irony. The soliloquy at the end of this scene creates atmosphere. It allows us to see into Iagos mind and we see just how evil he really is as he spells out his plans to lie to Othello about Desdemona and Cassio. He knows that Desdemona pleading to Othello about reinstating Cassio is going to make this lie more believable. Act 3 Scene 3 is a key scene of this play; it is the temptation scene. We see Othellos character develop to a monster full of passionate jealousy and hatred towards his wife Desdemona as Iago plants the seeds of doubt. The scene starts with Michael Cassio talking to Desdemona because Othello dismisses him as his lieutenant and he fears that there is no chance he will get his job back. When Othello walks in and sees his wife talking to Cassio, Iago says: Ha! I like not that.(LineShow MoreRelatedEssay on Iago as Expert Manipulator in Shakespeares Othello1066 Words   |  5 PagesIago as Expert Manipulator in Othello  Ã‚        Ã‚   In Othello, by William Shakespeare, the character of Iago cleverly and skillfully alters the appearance of reality within certain characters minds that are clouded by emotion. While Iago does deceive both Cassio and Roderigo, the most vulnerable character to Iagos treachery appears to be Othello. By being a good director and manipulator of emotions and intentions, Iago carries out his plan to exploit Othellos mental weakness almost flawlesslyRead MoreTragic Hero in Othelo by William Shakespeare996 Words   |  4 PagesConventions of Othello Shakespeare has been a part of the American Society for many years. Compared to other Authors, he has a different style of writing but within his own writings, they are all very much alike. 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All the while he is manipulating and deceiving every single one of them. Iago is not the typical villain one would now see in cinema. He has much more depth and complexity, and can be believed to be unethical; this is what gives his character such ability to control others.

Code Of Ethics And Stakeholders - 1162 Words

Code of Ethics and Stakeholders Ferrell (2004), describes stakeholders as employees, customers, shareholders, and suppliers. (Company Name)Human Resources Department commitment to stakeholders is very important and reflects the highest standards regarding professional ethics and conducts. All stakeholders’ role in the company is vital for success. The human resources goal is to comply with ethical codes, policies and procedures as well as all state, federal, and national laws. (Company Name) has a reputation for integrity, and this integrity reflects the company’s code of conduct. The human resources is a goal-oriented department committed to making stakeholders interest a priority within the company. Therefore, hiring qualified, employees trained in the ethical codes, polices, and procedures as specified in company goals is a focus in meeting company’s needs. In being an equal opportunity employer, (Company Name) shall not discriminate on the basis of race, gender, age, ethnicity, marital status, disability, religion affiliation, philosophical beliefs, sexual preference, and political affiliation (Armstrong 2011). (Company name) success depends on customer’s satisfaction. The Human Resource Department focuses on assisting the company in meeting goals that caters to customer satisfaction. In maintaining ethical code, all customers shall receive equal treatment. At no time shall (Company Name) comprise any customers information either by management, employees, orShow MoreRelatedCode Of Ethics And Ethics Essay1704 Words   |  7 PagesCode of Ethics Implementation A Code of Ethics is regarded as the written guideline to the moral constitution of an organization ( ). The Code of Ethics (Appendix A) outlines the rights, duties, responsibilities, and a benchmark for the organization and its evaluation (Mihai Alina, 2013). It contains behavioral principles and rules of conduct that aids in the decision-making processes and balances the stakeholders expectations and interests against corporate responsibilityRead MoreANA Code of Ethics1214 Words   |  5 PagesANA Code of Ethics Introduction In the field of nursing, the ANA Code of Ethics is designed to provide specific bylaws that will influence the practices of health care professionals inside the industry. However, there are different advocacy campaigns that will have an impact on how it is interpreted and applied. In the case of advocacy for population health, these issues mean that there could be moral dilemmas faced in the process (most notably: lifestyle choices and their impact on the individual)Read MoreThe Role Of Ethics And Social Responsibility On Developing A Strategic Plan746 Words   |  3 Pages Ethics is the â€Å"consensually accepted standards of behavior for an occupation, trade, or profession† (Wheelen Hunger, 2010, p. G4). 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How Do Gangs Affect Adolescent Behavior Free Essays

Since the early 1920s, researchers have closely studied the relations between the street gangs and violent crime froma variety of perspectives: criminological, sociological and psychological (Thomas, 2008). Whatever the underlying causes for gang membership, the resuls seems clear; members of street gangs admit to a far greater rate of serious crime, and to far more severe acts of of the same age, race, and socioeconomic background (Penly Hall, Thornberry Lizotte, 2006) than non-gang members of the same age, race, and socioeconomic background (Battin-Pearson, Thornberry, Hawkins Krohn, 1998). According to the Web site safetyouth. We will write a custom essay sample on How Do Gangs Affect Adolescent Behavior? or any similar topic only for you Order Now org (n. d. ) gang violence is certainly a cause for concern: Gang members are responsible for much of the serious violence in the United States . . . Teens that are gang members are much more likely than other teens to commit serious and violence crimes. For example, a survey in Denver found that while only 14% of teens were gang members, they were responsible for committing 89% of the serious violent crimes. (n. p. ) Many researchers have come to the conclusion that gangs necessarily cause violence and deviant behavior. As a matter of policy then, it seems clear that the solution of a number of social ills is to break up, disrupt, or prevent the formations of gangs (Battin-Pearson, et al. , 1998). Yet, is this the solution? As George Thomas (2008) states, â€Å"The problem is complex, so the solutions cannot be complex† (p. 88). So what is the solution? According to the U. S. Department of Education (n. d. ), all factors of age, race, and socioeconomic background must be taken into consideration . . . How to cite How Do Gangs Affect Adolescent Behavior?, Papers

Why Was Jack the Ripper Never Caught Essay Example For Students

Why Was Jack the Ripper Never Caught? Essay Why Was Jack the Ripper Never Caught? In 1888, 5 horrific and brutal murders were committed, which the police believed were all by the same man. This particular case, even today, intrigues people all over the globe due to the fact that the perpetrator was never caught. Hes known to the world as Jack the Ripper because of the vicious way in which he mutilated his victims. The four main contributors to him not being caught were the police investigation and incompetence, media sensationalism, the nature of the murders (modus operandi), and also the lack of forensic technology in 19th century Britain. We will write a custom essay on Why Was Jack the Ripper Never Caught? specifically for you for only $16.38 $13.9/page Order now So, what contribution did all these factors give to letting Jack the Ripper get away? One of the major points that Jack the Ripper was indeed not caught, falls on the workings and failures of the police. The police never came close to capturing the murderer and bringing him to justice, causing the publics fear and alarm to grow after each murder. Uncountable reasons that the police could not have even hoped at catching Jack the Ripper were often discussed and this made some of the public speak out against the workings of the police. Queen Victorias statement at the time suggested that, the police must be improved and that they were not up to the standards they should be. She also knew that the lighting in the dark, dank, streets was a big problem, making it difficult for the police to actually see someone and she demanded that all those courts should be lit. Many people at the time, agreed with what she had to say about the failures and workings of the police, but many others strongly disagreed. They were for the police, sympathizing with them on how the Ripper seemingly chose his victims at random and displayed no motives or clues for the police. A chance meeting of the victim and the killer, made it impersonal. Jack the Ripper was malicious, cold-blooded, brutal, ruthless, and was suggested to be a sexual psychopath, maybe even insane or a crazy maniac. He was very cunning, for he knew he wouldnt get caught if he struck randomly and quickly, nobody having a chance of seeing him murder the victims. The suddenness of the attacks left them with no possibility of screaming for help in the dark alleys. So therefore he would be very hard to catch. The media clung onto every small, bloody, gory detail of the murders, feeding the public with the blood thirsty stories and names of the supposed killers the police accused. Newspapers emphasized the gruesome murders, making them sound a hundred times worse and the police clung to every word, fascinated by the crime. Random and normally innocent names were put forward into the papers of people that the public thought were the murderers, resulting in panic and innocent men being put in jail, even Prince Albert, the Queens son. Jack the Ripper was widely believed to have been a Polish Jew by the name of Aaron Kosminsky. Here is an extract from The Jewish Chronicle, showing the difficulty that the murders caused them. Without a doubt, the foreign Jews in the East End of London have been in some peril though happily averted during the past week owing to the sensationalism of which the district has been the centre. There has been forcibly brought home to us the genesis of the anti-Jewish outbreaks which still occasionally occur abroad, and which were not unknown in England in ancient times. .u023ce82e6c2a6034c16f4e4ab6143e0b , .u023ce82e6c2a6034c16f4e4ab6143e0b .postImageUrl , .u023ce82e6c2a6034c16f4e4ab6143e0b .centered-text-area { min-height: 80px; position: relative; } .u023ce82e6c2a6034c16f4e4ab6143e0b , .u023ce82e6c2a6034c16f4e4ab6143e0b:hover , .u023ce82e6c2a6034c16f4e4ab6143e0b:visited , .u023ce82e6c2a6034c16f4e4ab6143e0b:active { border:0!important; } .u023ce82e6c2a6034c16f4e4ab6143e0b .clearfix:after { content: ""; display: table; clear: both; } .u023ce82e6c2a6034c16f4e4ab6143e0b { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u023ce82e6c2a6034c16f4e4ab6143e0b:active , .u023ce82e6c2a6034c16f4e4ab6143e0b:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u023ce82e6c2a6034c16f4e4ab6143e0b .centered-text-area { width: 100%; position: relative ; } .u023ce82e6c2a6034c16f4e4ab6143e0b .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u023ce82e6c2a6034c16f4e4ab6143e0b .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u023ce82e6c2a6034c16f4e4ab6143e0b .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u023ce82e6c2a6034c16f4e4ab6143e0b:hover .ctaButton { background-color: #34495E!important; } .u023ce82e6c2a6034c16f4e4ab6143e0b .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u023ce82e6c2a6034c16f4e4ab6143e0b .u023ce82e6c2a6034c16f4e4ab6143e0b-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u023ce82e6c2a6034c16f4e4ab6143e0b:after { content: ""; display: block; clear: both; } READ: Constantine the Great EssayIt is so easy to inflame the popular mind when it is startled by hideous crime, such as the Ripper murders. Other people, who didnt think that Jack the Ripper was a Polish Jew, were under the impression that he was a local, a person that maybe everyone trusted or knew who just went around normally every day, then killed at night. Its likely that it was a man who despised prostitutes and was trying to kill them off, one by one. This is because the majority of his victims were prostitutes. This too, fuelled journalists reports. The next of the reasons for the Ripper avoiding capture was his modus operandi, which means how the murders were committed. He struck only in the early hours of morning and only on weekends. These facts are revealing. For one, they suggest the Ripper was single, since he was able to keep late hours without arousing suspicion. Secondly, they point to the idea that he was probably regularly employed during the week (which would explain his inactivity Monday through Thursday). The manner with which he treated his victims also contained clues. All but one woman was killed by strangulation. Once laid carefully on the ground, the Ripper cut the victims throat, beginning with the side facing away from him. This effectively drained the blood from his victims before he began the ritual mutilation. Much of the organ removal was done cleanly. In the case of Catherine Eddowes, Jack the Ripper removed the left kidney from the front, rather then the back or side. Altogether, the mutilation and organ removals suggest the Ripper was a person with some form of anatomical or surgical training. The knife wounds inflicted also indicate that he was right-handed. In the modern day, these small details have told us a lot about the case, but in 1888, these small details would have gone unnoticed and the time and location of the murders would have most likely helped him to escape. Lastly, with the help of modern day forensic technology, the Jack the Ripper case would probably have been easy. For example, if in 1888, the police would have had finger print technology then they would probably have found the murderers prints at the crime scene. Also, if DNA recognition software was available then its likely that Jack, despite his obvious surgical knowledge, would have cut him self during the mutilations, and the police would have been able to find a sample of his blood. They could then do computerized DNA comparisons to reveal the murderers true identity. In conclusion, I believe that the main contributing factor for not apprehending Jack the Ripper was the lack of forensic technology, because even small pieces of technology could have made an enormous difference in the overall investigation. On the other hand, almost all aspects of the case could have been improved.

Free Essays on Pre Civil War

Pre Civil War Prompt: â€Å"Slavery was the dominating reality of all Southern life.† Assess the validity of this generalization for TWO of the following aspects of Southern life from about 1840 to 1860: political, social, economic, and intellectual life. Slavery was the dominating reality of all Southern life. The effects of Slavery in the south can be seen both socially and economically. Cotton was king and the white government of the South meant that slavery wouldn’t go away unless something of great magnitude happens to change everything. In America at the time, a slave was a piece of property that could be bought, sold, loaned, used as collateral, or willed to another if the owner wanted it. The economy at the time in the south was dying because not enough cotton could be picked up fast enough to profit. This would make slavery useless as it took a slave a whole day to pick out all the seeds from one piece of cotton. As this would happen, slavery would no longer be useful and they would all become free. It happened so that a Negro man by the name of Eli Whitney invented a machine called the Cotton Gin. This allowed the seeds of a piece of cotton to be removed from faster and safer. You would think that this would decrease the number of slaves a slave owner had but it worked the other way. Slave owners wanted more slaves to make more profit, thus cotton became the South’s leading export over tobacco and sugar. To a slave owner â€Å"Cotton was King†, the gin was his throne, and the black bondsme n were his henchmen.† (Bailey, 361) The Southern families finally had their taste of wealth just as the North has with their factories but the South wanted more. The farmers were greedy, money hungry people and as long as there was rich, fertile, soil for cotton, there were slaves working for the benefit of their owners. The invention of the cotton gin made farmers buy more land and this meant that they needed to get ... Free Essays on Pre Civil War Free Essays on Pre Civil War Pre Civil War Prompt: â€Å"Slavery was the dominating reality of all Southern life.† Assess the validity of this generalization for TWO of the following aspects of Southern life from about 1840 to 1860: political, social, economic, and intellectual life. Slavery was the dominating reality of all Southern life. The effects of Slavery in the south can be seen both socially and economically. Cotton was king and the white government of the South meant that slavery wouldn’t go away unless something of great magnitude happens to change everything. In America at the time, a slave was a piece of property that could be bought, sold, loaned, used as collateral, or willed to another if the owner wanted it. The economy at the time in the south was dying because not enough cotton could be picked up fast enough to profit. This would make slavery useless as it took a slave a whole day to pick out all the seeds from one piece of cotton. As this would happen, slavery would no longer be useful and they would all become free. It happened so that a Negro man by the name of Eli Whitney invented a machine called the Cotton Gin. This allowed the seeds of a piece of cotton to be removed from faster and safer. You would think that this would decrease the number of slaves a slave owner had but it worked the other way. Slave owners wanted more slaves to make more profit, thus cotton became the South’s leading export over tobacco and sugar. To a slave owner â€Å"Cotton was King†, the gin was his throne, and the black bondsme n were his henchmen.† (Bailey, 361) The Southern families finally had their taste of wealth just as the North has with their factories but the South wanted more. The farmers were greedy, money hungry people and as long as there was rich, fertile, soil for cotton, there were slaves working for the benefit of their owners. The invention of the cotton gin made farmers buy more land and this meant that they needed to get ...

Example Sentences of the Verb Fly for ESL Learners

Example Sentences of the Verb Fly for ESL Learners Time flies when youre having fun, but memorizing irregular verb forms isnt always fun. This page provides example sentences of the verb fly in all tenses including active and passive forms, as well as conditional and modal forms. Once youve flown through the examples, test your knowledge with the quiz at the end. Examples of "Fly" for All Tenses Base Form fly / Past Simple flew / Past Participle flown / Gerund flying Present Simple I usually fly by Aeroflot. Present Simple Passive Aeroflot is flown by thousands of customers. Present Continuous We are flying to San Diego next week. Present Continuous Passive A 747 is being flown to New York. Present Perfect She has flown many times in her life. Present Perfect Passive A 777 has recently been flown to Chicago. Present Perfect Continuous We have been flying for more than five hours. Past Simple George flew to Miami last week. Past Simple Passive A small airplane was flown to the village. Past Continuous He was flying to Chicago when he telephoned his boss. Past Continuous Passive A small airplane was being flown to the village when I checked. Past Perfect They had just flown to London when they decided to return home immediately. Past Perfect Passive The new jet had been flown many times by the test pilot before it was approved. Past Perfect Continuous They had been flying for four hours when they landed. Future (will) Jack will fly to the meeting. Future (will) passive A small jet will be flown to the meeting. Future (going to) He is going to fly to Houston next week. Future (going to) passive A 777 is going to be flown to Chicago. Future Continuous This time next week we will be flying to Mexico. Future Perfect They will have flown to Toronto by the end of the day. Future Possibility She might fly to Rome. Real Conditional If she flies to Rome, she will stay at the Cosmo. Unreal Conditional If she flew to Rome, she would stay at the Cosmo. Past Unreal Conditional If she had flown to Rome, she would have stayed at the Cosmo. Present Modal Mark should fly to the meeting. Past Modal He must have flown to the meeting. Quiz: Conjugate with Fly Use the verb to fly to conjugate the following sentences. Quiz answers are below. In some cases, more than one answer may be correct. A small airplane _____ to the village last week.We _____ to San Diego next week.We _____ for more than five hours.The new jet _____ many times by the test pilot before it was approved.A small jet _____ to the meeting.They _____ to Toronto by the end of the day.If she _____ to Rome, she will stay at the Cosmo.Jack _____ to the meeting.He _____ to Chicago when he telephoned his boss.George _____ to Miami last week. Quiz Answers fleware going to flyhave been flyingwill have been flownwill flywill have flownfliesis going to flywas flyingflew

Organization Change Essay Example | Topics and Well Written Essays - 250 words

Organization Change - Essay Example Organizational change exists when a company makes a shift from its present to a desired future state. Management of change in an organization therefore involves intense planning and implementation of the change in a way that minimizes resistance from employees and cost while maximizing the effectiveness of the change effort. Oticon was well-established Danish company, which concentrated more on manufacturing hearing aids for its clients. However, despite high ranking over a long period, the company started experiencing losses and drop in sales (Nadler & Nadler, 1998). In saving the company, the new CEO Lars Kolind embarked on a mission to cut the cost to enhance reduction of expenses. With reference to Nadler’s integrated change agenda, Lars dedicated on changing the values of the company (Nadler & Nadler, 1998). Oticon initially concentrated on manufacturing high quality expensive products. As competition intensified, the sale of hearing aid products from Oticon began to drop because of the availability of lower cost products. Lars attempts were to change this perspective and ensure that Oticon products become the product of choice. Lars wanted to alter the values of the company and to shift focus on action and dialogue. Primarily, the actions were to ensure that Oticon remains creative, innovative and flexible (Nadler & Nadler, 1998). The dialogue was to involve all the employees to have fresh thinking on any latest idea that would apply to enhance Oticon’s competitive edge and profitability. A vital recommendation at times of organization change is employee involvement. The most important asset for an enterprise is its employees. It is fundamental to inform all employees of impending organizational changes. An evident explanation of every change is imperative. Informed employees will be more receptive to change, however, an employee who has no information about the change will resist it even if the change has a positive effect.

Effective strategies in dealing with DUI offenders - Incarceration and Research Paper

Effective strategies in dealing with DUI offenders - Incarceration and Treatment - Research Paper Example This essay analyzes the traditional model of solving the issues of driving under the influence (DUI) is that the offender is incarcerated or fined. However, with increasing frequency, the traditional model of incarceration of fines has been supplanted by other ideas. Specifically, one of the ideas is that DUI offenders are amenable to treatment. Treatment programs have been around at least since the early 1970s, with the innovative for its time pilot project instituted by the City of Phoenix. Additionally, programs were also aimed at schoolchildren. These programs, unlike later programs, were geared towards individuals who had not yet offended, in hopes that they never would offend. The program which worked the best in this context was a â€Å"shock† program – students were shown grisly pictures of accidents. These programs were aimed at the primary audience. Other programs were aimed at a secondary audience, which consisted of individuals who had already offended. Thes e programs had limited success, according to Ross. However, other programs which concentrated on a variety of approaches have had success. These programs are considered to be DUI court programs. These programs typically require the offender to complete some kind of treatment protocol, check in with the judge on a regular basis and be intensely monitored. One program, in South Dakota, only monitored the offenders, on a continuous basis. These programs all showed a great degree of success, as indicated below. Less successful are traditional incarceration programs, according to Weinrath & Gartrell. (2001). They found that those sentenced to incarceration generally had a very high rate of recidivism. Incarceration treatment programs are a hybrid of incarceration and treatment programs, and this has had success, too, in reducing recidivism. Another aspect which has long been overlooked, however, and could be the key to long-term remission of alcohol-related problems, especially drunk dri ving, is the existence of psychiatric problems in persistent DUI offenders (Shaffer et al., 2007). Up until recently, this is a factor which has been rarely studied and is not generally made a part of typical DUI rehabilitation programs. That said, this article will go into detail about this aspect, because it is such a new factor which has been studied with regards to DUI treatment protocols. The hypothesis regarding the high prevalence of psychiatric comorbidities with DUI offenders is that these psychiatric problems are going untreated, even in a typical DUI rehabilitation program. Because of this, long-term prospects for DUI offenders are limited. After all, the treatment programs listed in this paper do not posit about long-term effects of their programs, only short term ones of up to two years after the program has ceased. Incorporating psychiatric screening for every DUI offender might be the most effective program in the long run. TREATMENT The idea of treatment of the persi stent DUI offender has been around for a long time. For instance, in 1970, authors Ernest Stewart and James Malfetti wrote a book called Rehabilitation of the Drunken Driver. In this book, they advocated for the Phoenix DWI curriculum. The Phoenix DWI curriculum acknowledges that DWI violators can be helped if they â€Å"understand the foregoing assumptions [that 'Alcohol reduces the skills needed in driving: vision, perception, judgment, motor response] and to consider and adopt ways to improve their own DWI behavior† (Stewart & Malfetti, 1970, p. 25). In other words, the Phoenix program during this time was geared towards helping individuals understand the effects of alcohol consumption upon driving, and how alcohol consumption is detrimental to driving. This pilot program included a class which had the stated purpose of helping the students of the class understand how alcohol affects driving skills. The students are also reinforced that their behavior

Lord Of The Flies :: essays research papers

Thesis: In The Lord of the Flies, William Golding suggests the decline of order leads to anarchy and chaos. Blue Print: The decline of order reveals the animalistic instincts of savagery, their lack of conscience, and the inability to entertain rational thought, causing an uprising of destruction. Common Denominator: Ways in which the decline of order results in anarchy and chaos. Topic Sentences: 1. Without the former structure of their daily lives the boys are unable to entertain rational thought. a.  Ã‚  Ã‚  Ã‚  Ã‚  The boy’s have to now rationalize their thoughts pertaining to enjoying themselves on the island without getting out of line. 1.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"We’ve go to have rules and obey them. After all, we’re not savages.†(32) A.  Ã‚  Ã‚  Ã‚  Ã‚  At the beginning the boy’s believe that if they have rules and follow them that they will be okay and get rescued. b.  Ã‚  Ã‚  Ã‚  Ã‚  The boy’s are not in a civilized area with adults to tell them what’s good, bad, right, or wrong, so they have to become adults in a short period of time when they are still very much children. 1.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"There’s another thing we can help them to find us. If a ship comes near the island they might not notice us. We must make a fire.†(38) A.  Ã‚  Ã‚  Ã‚  Ã‚  Ralph had grownup some and he has to think rationally. B.  Ã‚  Ã‚  Ã‚  Ã‚  They ponder on how to make a fire. 2.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"His specs-use them as burning glasses!†(40) A.  Ã‚  Ã‚  Ã‚  Ã‚  Not only was Ralph’s idea of the fire a critical attempt to save everyone, it also helped to gain more respect and responsibility. B.  Ã‚  Ã‚  Ã‚  Ã‚  Jack suggests the idea of using Piggy’s glasses to light the fire. C.  Ã‚  Ã‚  Ã‚  Ã‚  Although the fire provides that the children are not able to govern themselves, the conch symbolizes the growing hope and potential that people have to advance. c.  Ã‚  Ã‚  Ã‚  Ã‚  At first the boy’s thought rationally before doing something wrong and felt guilty if they did, but later the savagery engulfs the boys and they feel no fear or guilt. 1.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"I hit him all right. The spear stuck in. I wounded him!†(125) A.  Ã‚  Ã‚  Ã‚  Ã‚  Ralph is now feeling the power that Jack feels when he hunts. 2.  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Right up her ass.†(135) A.  Ã‚  Ã‚  Ã‚  Ã‚  Roger is now showing the evil that is in all of the boys, but has not been presented yet. B.  Ã‚  Ã‚  Ã‚  Ã‚  Roger is raping this pig even though she is already in agonizing pain he still does it. C.  Ã‚  Ã‚  Ã‚  Ã‚  He feels no guilt but only pleasure. D.  Ã‚  Ã‚  Ã‚  Ã‚  This is showing his savagery. 2. Without an orderly system of discipline the boy’s lack of conscience starts to be more prominent. a.  Ã‚  Ã‚  Ã‚  Ã‚  The boys have no civilization or supervision to relate to so they realize what that they can get away with anything without punishment.

Cineplex Entertainment – Loyalty Programs

S w 9B08A008 CINEPLEX ENTERTAINMENT: THE LOYALTY PROGRAM Renee Zatzman wrote this case under the supervision of Professor Kenneth G. Hardy solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization.To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail [email  protected] uwo. ca. Copyright  © 2008, Ivey Management Services Version: (A) 2009-05-15 INTROD UCTION Sarah Lewthwaite, marketing director for Cineplex Entertainment, was approached by chief executive officer (CEO) Ellis Jacob in August 2006 to resume the development of a loyalty program.The movie industry yielded inconsistent revenues each year, and Jacob wanted to increase and stabilize Cineplex’s revenues. As chair of the Loyalty Steering Committee (the committee), Lewthwaite was scheduled to present her recommendations to the committee the following week. She would need to make a persuasive argument that included recommendations on program development, the reward structure and the type of promotional campaign that would be most effective under the existing budget constraints. Finally, she needed to suggest whether the rogram should launch regionally or nationally. Her recommendations would be reviewed by senior Cineplex executives to ensure that the recommendations aligned with their criteria. CINEPLEX ENTERTAINMENT Cineplex Entertainment (Cineplex) was founded in 1979 as a small chain of movie theaters under the Cineplex Odeon name. In 2003, under the direction of Onex Corporation, a Canadian private equity firm that held a major ownership claim in the company, Cineplex merged with Galaxy Entertainment Inc. (Galaxy). The CEO of Galaxy, Ellis Jacob, took over the newly merged company.In late 2005, Cineplex Galaxy acquired its largest competitor, Famous Players, and became Cineplex Entertainment — Canada’s largest film exhibitor. With a box-office market share of 64 per cent, the chain enjoyed approximately 40 million visits per year under the Cineplex Odeon, Galaxy, Famous Players and Cinema City brands. 1 Cineplex’s corporate mission focused on offering movie-goers â€Å"an exceptional entertainment experience. † In addition to seeing a movie, customers could eat at various branded concession counters or play in the arcade.In 2005, Cineplex expanded its strategy to focus on developing new markets, using the theate rs’ 1 Cineplex Galaxy Income Fund 2005 Annual Report,http://dplus. cineplexgalaxy. com/content/objects/Annual%20Report% 202005. pdf, accessed January 3, 2008. Page 2 9B08A008 large screens to showcase live events, such as major hockey games, wrestling matches and the Metropolitan Opera. These events contributed greatly to Cineplex’s success, which was measured primarily on customer traffic and revenue per guest (RPG), which was in turn composed of box-office and concession revenues.In 2005, weak box-office attendance throughout the movie theater industry had affected Cineplex’s operating performance (see Exhibit 1 for Cineplex’s income statements for 2003, 2004 and 2005). Following the acquisition of Famous Players in 2005, Cineplex executives adjusted the pricing and products in the food and beverage concessions in 2006. With these moves, Cineplex was able to increase its average box-office RPG to $7. 73 and its average concession RPG to $3. 44 (see Exhi bit 2).A GROWTH OPPORTUNITY Like the entire industry, Cineplex faced variable attendance levels depending on the crop of new movies. Additionally, RPG fluctuated based on the film genre. Cineplex executives knew that audiences for actionthemed and children’s movies purchased a high volume of concession items, which typically resulted in a higher RPG than dramas. From these viewing patterns, Cineplex executives were able to distinguish the groups of customers that were particularly valuable.However, with no actual link to individual customers, they faced challenges targeting customers for specific movies and special events. Although market research was helpful on an aggregate level, Cineplex executives wanted to link box-office and concession purchases to a particular customer. Senior executives were supportive of Lewthwaite and the committee collecting this information through a customer relationship management program. FILM EXHIBITION The first Canadian film screening took p lace in 1896, in Montreal, Quebec, and the earliest cinema opened in 1906. Attending the cinemas, also known as theaters, became a popular social activity; by the 1930s, a variety of independent and studio-owned theaters competed for customer attention. In 1979, Canada’s first 18-theater multiplex opened in Toronto, Ontario, with several other multiplexes following in subsequent years. After a series of consolidations, by 2005, only three major theater companies existed in the Canadian movie and event exhibition market. To showcase films, theaters required licensing from distributors who purchased rights from the production studios.The licensing agreement stipulated the â€Å"box-office split,† also known as the percentage of proceeds that the theater received from a given film over a specified duration. Although both parties were mutually dependent, distributors held the balance of power and theaters relied heavily on concession revenues, of which they retained 100 pe r cent of the receipts. The margins on customers’ purchases of concession treats and beverages were 65 per cent on average. 3 Table 1 (below) shows one way of characterizing the motivations and frequency of movie-going behavior according to various age segments. Marcus Robinson, â€Å"A History of Film Exhibition in Canada,† Playback: Canada's Broadcast and Production Journal (2005), accessed December 30, 2007. 3 Janet Wasko, How Hollywood Works, Sage Publications, London, 2003. Page 3 9B08A008 Table 1 OBSERVATIONS ON THE MOTIVATIONS AND FREQUENCY OF MOVIE ATTENDANCE BY AGE Frequency, reasons for attendance* Age Segment Labels 13-15 â€Å"Teenagers† 16-19 â€Å"Young Adults† 20-24 â€Å"Young Working† Medium (Special Movies) High (Routine) 36-54 â€Å"Older Families† X Low (Special Events) 25-35 â€Å"Young Families† 55+ â€Å"Retirees† X X X X X These observations were drawn from an independent focus group study conducted in 2 003. â€Å"Teenagers† — Teenagers use the movie theatre and arcade for social gatherings because locations are accessible and movie-viewing is considered by parents to be an appropriate social activity. They are among the highest frequency of visitors. â€Å"Young Adults† — This segment has access to a variety of other social venues because they can drive. Some in this segment are still in high school and others are post-secondary students; this segment visits theatres with high frequency. Young Working† — This segment has disposable income and they combine movies with socializing at other venues such as bars and restaurants. This segment has a high frequency of movie visits. â€Å"Young Families† — This segment struggles to balance family and work-related obligations; they take their children to special movies occasionally. â€Å"Older Families† — With a busy work and family life and varying interests within the h ousehold, older families attend theatres only for special events, and seldom attend as a family unit. Retirees† — This segment has significant free time to attend movies. They attend movies at a medium frequency. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Customer relationship management (CRM) is a marketing approach in which a company collects individual purchasing information to improve its ability to understand and respond to customer desires and buying patterns. The information is typically stored in a central database from which the company managers can analyse trends and the purchasing behavior of particular market segments.A better understanding of customers enables organizations to develop targeted campaigns to increase marketing effectiveness, such as restructuring its products and services. For Cineplex, a CRM program could also be Page 4 9B08A008 used to share valuable information with concession suppliers and movie distributors. Through the sharing of this infor mation, partners would be better able to develop products for Cineplex’s customer base. Although several mechanisms were available to collect customer information, the most frequently used systems were point-of-sale systems, which scanned barcodes on wallet-sized cards or key chains.A recent trend for CRM programs was to offer incentives such as discounts or points that could be collected and redeemed for merchandise in return for the customer’s permission for the company to collect data on the customer’s buying habits. Among the Canadian companies following this trend were Shoppers Drug Mart with the Optimum card program, Air Canada with the Aeroplan rewards program and Office Depot and Boston Pizza which both participated in the Flight Miles card campaign. CREATING LOYALTY Even with 65 per cent market share in Canada, Cineplex had to aggressively compete for customer attention.Ongoing film piracy, rental movies, concerts and sporting events, combined with inco nsistent box-office revenues encouraged Cineplex managers to explore ways to increase customer spending and frequency, particularly within the lucrative 16- to 24-year-old segment. Before merging with Cineplex Odeon, Galaxy Entertainment had established the Galaxy Elite card, which offered customers the opportunity to accumulate points toward free movie viewing. Although the program had no CRM capabilities, it had been successful in driving customer traffic.During the merger with Cineplex, the program had been disbanded and Galaxy’s customer traffic had promptly waned. In a survey of Cineplex customers in May and June 2005, 95 per cent of respondents stated they were interested in joining a movie rewards program (see Exhibit 3). In 2004, a steering committee composed of different department representatives was established to investigate CRM opportunities for Cineplex. After being put on hold during the acquisition of Famous Players, the committee was anxious to move forward i n investigating a joint loyalty/CRM program.Senior managers had several concerns, primarily regarding data control and ownership, which would be relevant if the program were disbanded. Another criterion concerned resource requirements; a program this size would be a costly investment and would likely require new employees to manage it. Lewthwaite would need to prove that it was a worthy financial investment. Finally, the committee needed to consider the length of time required to establish a new database because most committee members believed that conclusive information on customer behavior could be drawn only from a minimum of 500,000 members.Further, although they thought that an investment in such a program could be largely beneficial for Cineplex, if implemented poorly, the organization’s image and its ability to deliver customer value could suffer widespread harm. Lewthwaite knew that although the following partner options might not meet all the committee’s crite ria, she had to evaluate the most important considerations. LOYALTY PARTNER OPTIONS Internal Development Under this option, Cineplex managers would develop and operate the program; they would then know their brand best and would have complete control over the direction of the program and the data ownership.However, the organization would incur the entire cost estimated at $5. 5 million in the first year with diminishing costs in subsequent years. The company would also be fully exposed to the financial risk of unredeemed points and could face difficulty in divesting the program if it proved unsuccessful; a new Page 5 9B08A008 department would need to be created to manage the exit of the program. This option would also require a new database, which, depending on promotional effectiveness, could take several years to create.However, because of the unlimited data access and control, this option appealed to several members of the committee. Flight Miles Partnership With 72 per cent of C anadian households as active members, Flight Miles was the top Canadian loyalty program. 4 This program gave cardholders the opportunity to earn leisure and travel rewards by purchasing products at various retailers across the country. Flight Miles executives viewed Cineplex as an opportunity to increase its youth membership, and their executives approached Cineplex executives to propose a special joint program.In this program, traditional Flight Miles cards would be used to collect points. Supplementary key tags would be issued for movie customers who opted to receive additional member benefits and rewards. Although the key tags might confuse other existing Flight Miles members, the proposal seemed to offer numerous benefits to Cineplex, including immediate entrance into a database of seven million people. Cineplex would also have the opportunity to access data from other Flight Miles partners, which would be beneficial in targeting specific retail buyers for niche films.Lewthwaite estimated that access to the Flight Miles program would cost Cineplex yearly fees of approximately $5 million. Cineplex would also be required to pay $0. 09 for each point issued. Lewthwaite thought users of the program would expect each movie transaction to be worth a minimum of 10 Flight Miles points. Cineplex would also be required to pay each time it accessed the data, which Flight Miles would own. A commitment of three years would be required, and if Cineplex decided to leave the program, it would lose all access to accumulated data.Lewthwaite recognized that Cineplex would be required to adhere to the partnership’s decisions; no easy out was available if she did not like some aspect of the program after they signed the deal. To make the proposal more attractive, Flight Miles executives offered to contribute $250,000 to launch a Cineplex-designed and -initiated marketing campaign. Scotiabank Proposal Just as Lewthwaite and her committee sat down to examine the two optio ns in further detail, Scotiabank executives approached Cineplex as a potential loyalty partner. The bank had a relationship with Cineplex derived from earlier corporate sponsorships.As one of the Big Five banks in Canada, Scotiabank offered a diverse range of financial services, including domestic banking, wholesale banking and wealth management. Through 950 branches, Scotiabank served approximately 6. 8 million Canadians in 2005. 5 Because banks competed in an intensely competitive marketplace, many banks aligned their brands with sporting events, venues and other companies through corporate sponsorship. Scotiabank executives were interested in acquiring new youth accounts and increasing overall transactions, so they viewed a partnership with Cineplex as a means to achieve their objectives while sharing financial risk.Scotiabank, which had prior experience with data management companies through its gold credit card program, proposed 50-50 cost-sharing. In return for partnering on t he program, Scotiabank expected naming rights on three major theaters and an exclusivity agreement for Scotiabank bank machines in all Cineplex theaters. 4 5 â€Å"Air Miles Rewards Program,† http://www. loyalty. com/what/airmiles/index. html. accessed November 2, 2007. Scotiabank, 2005 Annual Report, http://cgi. scotiabank. com/annrep2005/en/rbl_ov. html, accessed February 10, 2008. Page 6 9B08A008Scotiabank proposed a three-card rewards strategy. The basic reward card would be Cineplex-branded and used at theaters; the Scotiabank debit and credit cards would act as reward accelerators that accumulated additional points based on customers’ purchasing habits. Any Scotiabank debit- or credit-card user enrolled in this program would be issued the Cineplex card, and holders of basic Cineplex theater cards would not be required to open an account at Scotiabank. Lewthwaite considered that the multiple card system might discourage some customers who disliked carrying additio nal cards.Secondly, because it would be a 50-50 partnership, Cineplex’s decision-making power would be constrained, and the direction of the program would be subject to mutual agreement. Also, owing to privacy laws, Cineplex executives would not be able to access individual-level banking information on the Scotiabank program users, data that might be helpful in targeting specific retail consumers. However, this program could be promoted in theaters and bank branches across the country. The costs to develop and maintain Cineplex’s portion of the partnership were estimated to be $3 million, $1. million and $1. 9 million in years 1, 2 and 3 respectively. Lewthwaite had to fully consider the potential benefits and drawbacks of each proposal and weigh them against Cineplex’s criteria before recommending which partner to select. She also acknowledged other options were available beyond those that were presented. She knew that this decision could not be made without an alysing the potential reward structure of the program because the committee would expect a detailed net benefit analysis to support her recommendation. STRUCTURING THE REWARD PROGRAMLewthwaite believed it was essential to create a program that would appeal to customers. However, creating a program with valuable and easy-to-gain rewards might be too costly to carry out for an extended period of time. If Cineplex went forward with the Flight Miles partnership, an offer of 10 Flight Miles points per transaction would be required to align with cardholder expectations and could be supplemented with Cineplex discounts. If Cineplex went forward with other loyalty partnerships, it would have full design control over the reward structure of the program.Points could be earned based on box-office transactions, concession transactions, or both. The points could then be used towards movies and concession items. Determining the number and value of points to be given per transaction and the requir ed price per transaction were aspects that Lewthwaite needed to determine. She also needed to decide on the number of points required for particular rewards and whether different reward levels should be created. Among the other options, Cineplex could reward cardholders with a permanent discount on theater tickets or concession items (or both) or possibly provide first access to special events.If Lewthwaite went forward with free or discounted movies and concession items, she would need to estimate the extent to which she would be rewarding customers who would have attended without being offered any rewards,6 the so-called cannibalization rate (see Exhibit 4). To determine the other potential revenues, Lewthwaite needed to perform a sensitivity analysis around any increases in the concession RPG, which she hoped might increase by five to 15 per cent for loyalty program members. She also had the option of charging a nominal one-time or annual membership fee of $2 to $5.Finally, as wi th any loyalty point program, Lewthwaite knew that only 40 per cent of earned points would be redeemed annually. She drafted a preliminary list of four unique reward structures she thought could be effective, but was unsure which, if any, would maximize customer appeal through retail value while minimizing costs (see Exhibit 5). 6 Cannibalization refers to the number of free visits redeemed that would have been paid visits in the absence of a loyalty program. Page 7 9B08A008 SELECTING THE DATABASE VENDORIf a recommendation were made to move forward with program development, the committee would need to select a database vendor to manage customer data and the e-communication site. This vendor would need strong website design capabilities and a technology platform that could collect a variety of data on Cineplex’s customers. Because Canada had only a few such vendors, Cineplex released a request for proposal (RFP) to three major companies: Alpha, Kappa, and Gamma. Each company r esponded with a unique proposal for the project (see Exhibit 6). THE MARKETING COMMUNICATIONS CAMPAIGNCineplex executives wanted to enroll 500,000 customers per year for the first three years in any loyalty program, After the first year, she believed the data bank would be large enough to derive meaningful customer information, and the organization could then focus on customer retention. To meet these targets, Cineplex would need to build substantial awareness of the program, particularly in markets where the Galaxy Elite card had previously existed. Launching the loyalty card would also require a marketing campaign to fit a variety of geographic markets, including Quebec, a province whose official language was French.Lewthwaite had a budget of $300,000, and she needed to make some creative decisions, including the name of the program, the marketing message to customers and the media to be used to deliver the message. In-Theater Advertising In 2005, Cineplex served 5. 3 million uniq ue visitors annually with an average of 7. 5 visits per guest. No costs were associated with in-theater advertising, and Lewthwaite knew it was an excellent way to reach the market but she was unsure which media would be most effective without overwhelming movie-goers.The program could be promoted on concession products, point-of-purchase displays, backlit posters or on the website. The program could also be advertised to a captive audience via the digital pre-show or during the presentation of upcoming attractions. Newspaper Advertising Lewthwaite wondered whether the target market would respond to regional newspaper advertisements. She knew that the committee was opposed to advertising in a national newspaper, such as the Globe and Mail, because it did not have strong reach in every market in which Cineplex operated.However, Cineplex was accustomed to promoting events through half-page ads in regional papers. Although this option would be more costly than advertising solely in a n ational paper, several more movie-going markets could be reached. The average weekly cost per half-page ad in the small to medium markets was $1,200, and $3,600 for larger markets, with a development cost of $850 for each advertisement. If this option were selected, Lewthwaite would need to determine in which papers to advertise, and the message and frequency of the insertions (see Exhibit 7).Radio Advertising Local radio advertisements could achieve significant coverage in key markets across Canada. The average weekly cost per 30-second commercial was $160 in small-and medium-sized markets and $225 in larger Page 8 9B08A008 markets. Development of local radio ads would cost approximately $1,100 per city. Because Cineplex had used this medium for other events, particularly in rural theater markets, Lewthwaite was confident Cineplex could also negotiate free advertisement space on many radio station’s websites. Online AdvertisingIn addition to advertising on the Cineplex websi te, the program could be promoted through various websites, such as Google, Muchmusic. ca, MTV. ca and canoe. qc. ca, a French-language news site. Costs varied according to advertisement format and site (see Exhibit 8). Grass Roots Initiatives Lewthwaite had also considered smaller initiatives with the goal of spreading word-of-mouth publicity. Event teams could promote on college and university campuses or at highly visited attractions, thereby raising awareness for the program. Cineplex could also engage in corporate sponsorships.She was unsure what costs would be associated with these options. LAUNCH Launching the program was the final recommendation to be made. Cineplex’s head office was located in Toronto, Ontario, and the company operated in six provincial markets — Quebec, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia — but none of the four Atlantic provinces. Lewthwaite would have to decide whether the program should be launched regionall y or across all six provinces. In early 2006, Cineplex had completed the installation of a new point-of-sale platform, which had the technological capability to support a national loyalty rollout.A national launch was appealing to Lewthwaite because it would be cost-efficient and would accrue revenues faster than a regional rollout. However, it was also riskier than a regional rollout: any problem would affect all markets. A regional launch would give Cineplex the opportunity to resolve problems before full implementation. The regional rollout would be more expensive at completion, but it would allow Cineplex to stretch funds over a longer time period. If Lewthwaite recommended the regional option, she would need to decide how the regional launch would be phased in.Lewthwaite knew several complex decisions needed to be made, and she had little time before the steering committee’s meeting the following week. Having a more comprehensive understanding of customer behavior and de mographics was important in improving Cineplex’s success, but could a loyalty program be implemented in such a way to fit senior management’s criteria? If she recommended going ahead with the program, which loyalty partner should she use? How should the rewards be structured and promoted? What would the promotional campaign entail, and how should the launch take place?As she leaned back in her chair, she knew it was going to be a very long week. Page 9 9B08A008 Exhibit 1 CINEPLEX ENTERTAINMENT INCOME STATEMENTS 2003–2005 (Cdn$ in Thousands) Total revenue Cost of operations Gross income Amortization Loss on debt Impairment on assets Loss (gain) on disposal of assets Interest on long-term debt Interest on loan Interest income Foreign exchange gain Income taxes Income from discontinued operations Non-controlling interest Net Income 2005 490,299 421,529 68,770 42,948 4,156 4,296 122 2004 315,786 248,818 66,968 22,530 – (111) 2003 295,540 242,636 52,904 18,404 – – (92) 18,401 8,280 4,020 14,000 (378) – (1,463) 14,000 (473) – (1,149) 1,381 (922) (3,696) 366 28,116 6,357 6,184 1,828 12,976 – 30,248 304 39,323 Source: Cineplex Galaxy Income Fund 2005 Annual Report, http://dplus. cineplexgalaxy. com/content/objects/annual%20report%202005. pdf, accessed January 3, 2008. Page 10 9B08A008 Exhibit 2 CINEPLEX ENTERTAINMENT ATTENDANCE AND REVENUE PER GUEST DATA Attendance Box office RPG Concession RPG Film cost as a per cent of box-office revenue 2006E 61,000,000 – 2005 9,945,000 $7. 73 $3. 44 51. 7% 2004 28,096,000 $7. 45 $3. 04 51. 6% 2003 27,073,000 $7. 28 $2. 91 52. 1% Source: Cineplex Galaxy Income Fund 2005 Annual Report, http://dplus. cineplexgalaxy. com/content/objects/annual%20report%202005. pdf, accessed January 3, 2008. Page 11 9B08A008 Exhibit 3 HIGHLIGHTS FROM CINEPLEX EMAIL SURVEY OF CURRENT CUSTOMERS Survey Period: May–June 17, 2005 Respondents: 4,261 †¢ †¢ †¢ †¢ à ¢â‚¬ ¢ 95 per cent of respondents were interested in joining a Cineplex Entertainment movie rewards program 87 per cent of respondents currently elonged to the Flight Miles program, and 39 per cent identified Flight Miles as their â€Å"favorite rewards program† 31 per cent of respondents were interested in the opportunity to collect Aeroplan points 56 per cent of respondents indicated that they would be interested in receiving a 10 per cent discount at concessions The majority of respondents suggested that they would be more inclined to join if there were no additional card to carry Page 12 9B08A008 Exhibit 4 SUMMARY OF REVENUES AND CANNIBALIZATION RATES †¢ †¢ †¢ †¢Membership fee possibilities, a one-time fee of $2 to $5 Increase in concession RPG of from 5 per cent to 15 per cent Net increase in attendance (actual incremental attendance times 1- the estimated cannibalization rate) Cannibalization rate assumptions Worst: 50 per cent Most Likely: 25 per ce nt Best: 12. 5 per cent Page 13 9B08A008 Exhibit 5 PRELIMINARY REWARD STRUCTURE OPTIONS Option 1 Membership fee Permanent concessions discount Points? Sign-up points Points per adult movie transaction Points per concession combo transaction Option 2Option 3 Annually $5 Option 4 No One-time $2 – 10% 15% 10% Yes Yes No Yes 500 100 – 250 100 100 – 100 – 75 – – No Reward Items and Maximum Retail Value Points Required 500 750 Free child admission $8. 50 Free concession combo $12. 37 – – – – – – 1000 adult Free adult Free admission admission $10. 95 $10. 95 – 1500 Free event Free event admission1 admission $19. 95 $19. 95 – Free adult admission/concession combo ($23. 32) – Free adult/2 children admission $27. 95 – – 2,000 2,500 – – – Night package2 Free adult admission $10. 95 out $37. 47 1 2Includes admission to the following viewings: the Metropolit an Opera, NHL series, or WWE series. A Night out package includes two adult movie admissions, two large sodas and one large popcorn. Page 14 9B08A008 Exhibit 6 SUMMARY OF CINEPLEX’S REQUEST FOR PROPOSAL PROGRAM OVERVIEW Cineplex Entertainment is looking into the possibility of creating a new entertainment-focused loyalty program. Members will earn points that can be redeemed for free movies or other entertainment-related rewards. An ongoing marketing program requiring a member database and website is required. VENDORS TO PROVIDE †¢ †¢A proposed approach and high level design concept for the website that is creative and functional Pricing for the database and website build WEBSITE GOALS †¢ †¢ †¢ †¢ Acquire new customers and deepen relationships with existing customers by enticing them to sign up, then encouraging them to remain active in the loyalty program Provide an easy way to sign up, check status of points earned, get information on rewards t hat can be earned, redeem points, and interact with other members The site will be a major marketing channel to reach members. It will be used for viral and targeted online promotionsProvide an online community for members DATABASE USE †¢ †¢ †¢ For program administration, analysis and reporting For analysis and reporting on moviegoer’s behavior and preferences For marketing to customers THE TARGET MARKET †¢ †¢ †¢ Is very comfortable with the online environment, text messaging, downloading, and browsing Wants and expects discounts and free offers in an attainable timeframe Wants simplicity and convenience WEBSITE REQUIRES †¢ †¢ †¢ †¢ †¢ A public section accessible to all, a member’s section accessible with member ID and password and an administrative site to be used for customer supportSite must connect to program database to collect, maintain, retrieve and report member data including demographic information and po ints data Integration with Cineplex’s POS equipment and mobile channels for marketing Site will link to and from the sites of main partners and vendors Site must be available in English and French Page 15 9B08A008 Exhibit 6 (continued) VENDORS’ RESPONSES TO THE CINEPLEX REQUEST FOR PROPOSAL Alpha Alpha was a leading marketing firm specializing in loyalty programs and performance improvement.As a global company, Alpha’s clients include American Express, Coca-Cola, Hewlett-Packard, and Microsoft. Alpha has served the Canadian marketplace since 1980, and its focus is helping organizations identify, retain, and build customer relationships in order to maximize profit and drive long-term success. With a history of designing and implementing loyalty programs, Alpha’s technology platforms focused on customer behavior tracking and loyalty rewards fulfillment. In preparing its response, Alpha held focus groups to help determine what type of website appealed to Cin eplex’s target market.These groups indicated the importance of security, easy navigation, and keeping site content up-to-date; they also spoke out against pop-up advertisements. All respondents were familiar with e-newsletters, and noted that loyalty members should have the option to opt in, because they do not want to be overwhelmed with promotional messages. Alpha used this information in conjunction with Cineplex’s specifications to present how the website would be designed. The approximate investment cost for the program design was $500,000 with $40,000 per month required for website upkeep.Kappa Known for managing data for the Royal Bank of Canada, Kappa was one of the largest global marketing agencies. With a strong focus on customer loyalty programs, Kappa offered a high standard in data privacy and security and was the undisputed industry leader in mobile marketing, which linked strongly to Cineplex’s target market. The Kappa proposal focused on creating a youth-driven brand identity that engaged viewers to join the program through program incentives and links to third-party social networking sites, such as MySpace.With a significant portfolio of integrated loyalty program solutions, Kappa also had entertainment industry experience, having previously worked on technology platforms with Famous Players, the Toronto International Film Festival and IMAX. Kappa’s main differentiating factor was its proposal to have two distinct sites, one for members and one for non-members. Although similar in nature, one site would focus on member acquisition and program information while the other would focus on member retention through contest promotions and access to personal account activity.Approximate costs would be $1 million. Gamma Gamma, a competitor in the Canadian marketplace for four years, had vast experience in information technology strategy and a track record of developing CRM programs for leading organizations, such as Kaplan U niversity and Citi Financial. Gamma’s response to the RFP included a proposal to plan, design, and manage Cineplex’s marketing and technology programs on its specialized marketing platform that supported all aspects of email management and e-communication campaigns.This platform would also enable Cineplex to track members on an ongoing basis through different promotional mediums, such as web advertisements and search functions, and to respond instantly to member behavior through messaging for those leaving the site. Gamma’s offer was appealing because it included a fixed-price, fixed-time model. Gamma was unable to provide costs for data management because it was unsure of Cineplex’s technical capabilities, but preliminary planning and design costs were estimated at around $200,000. Page 16 9B08A008 Exhibit 7LARGE MEDIA MARKETS Market Calgary Edmonton Montreal Ottawa Toronto Vancouver Newspaper Calgary Herald Edmonton Journal Montreal Gazette Ottawa Citiz en Toronto Star Vancouver Sun Radio VIBE 98. 5 Sonic 102. 9 Q92 BOB FM Mix 99. 9 Z95 FM SMALL- AND MEDIUM SIZED MEDIA MARKETS Market Barrie Cornwall Guelph Kitchener London North Bay Owen Sound Quebec City Regina Saskatoon Sault Ste. Marie St. Thomas Sudbury Thunderbay Windsor Winnipeg Newspaper Barrie Examiner Standard Freeholder Guelph Mercury Kitchener Record London Free Press North Bay NuggetOwen Sound Sun Times Quebec City Journale Regina Leader Post The Star Phoenix Sault Ste. Marie Star St. Thomas Times-Journal Sudbury Star Chronicle Journal Windsor Star Winnipeg Free Press Radio Rock 95 FM Rock 101. 9 Magic FM KOOL FM Fresh FM EZ Rock Mix 106 Le 93. 3 Z-99 C95 EZ Rock 100. 5 Fresh FM Big Daddy 103. 9 FM Rock 94 89X Q94 Page 17 9B08A008 Exhibit 8 COST PER THOUSAND IMPRESSIONS (in Cdn$) Website google. ca mtv. ca muchmusic. ca yahoo. ca imdb. com canoe. qc. ca Big Box Advertisement 20 27 29 19 17 26 Banner Advertisement 12 35 32 13 9 –

Inchon Invasion in the Korean War (Operation Chromite)

The Inchon landings took place on September 15, 1950, during the Korean War (1950-1953). Since the beginning of the conflict that June, South Korean and United Nations forces had been steadily driven south into a tight perimeter around the port of Pusan. Seeking to regain the initiative and liberate the South Korean capital of Seoul, General Douglas MacArthur devised a plan for a daring amphibious landing at Inchon on South Koreas west coast. Far from the Pusan Perimeter, his troops began landing on September 15 and caught the North Koreans by surprise. The landings, coupled with an offensive from the Pusan Perimeter, caused the North Koreans to retreat back across the 38th Parallel with UN forces in pursuit. Fast Facts: Inchon Invasion Conflict: Korean War (1950-1953)Dates: September 15, 1950Armies Commanders:United NationsGeneral Douglas MacArthurVice Admiral Arthur D. StrubleGeneral Jeong Il-Gwon40,000 menNorth KoreaGeneral Choi Yong-kunapproximately 6,500 menCasualties:United Nations: 566 killed and 2,713 woundedNorth Korea: 35,000 killed and captured Background Following the opening of the Korean War and the North Korean invasion of South Korea in the summer of 1950, United Nations forces were steadily driven south from the 38th Parallel. Initially lacking the necessary equipment to halt the North Korean armor, American troops suffered defeats at Pyongtaek, Chonan, and Chochiwon before attempting to make a stand at Taejeon.  Though the city ultimately fell after several days of fighting, the effort made American and South Korean forces bought valuable time for additional men and material to be brought to the peninsula as well as for UN troops to establish a defensive line in the southeast which was dubbed the Pusan Perimeter. General Douglas MacArthur during the Inchon Landings, September 1950. National Archives and Records Administration Protecting the critical port of Pusan, this line came under repeated attacks by the North Koreans. With the bulk of the North Korean Peoples Army (NKPA) engaged around Pusan, UN Supreme Commander General Douglas MacArthur began advocating for a daring amphibious strike on the peninsulas west coast at Inchon. This he argued would catch the NKPA off guard, while landing UN troops close to the capital at Seoul and placing them in a position to cut the North Koreans supply lines. Many were initially skeptical of MacArthurs plan as Inchons harbor possessed a narrow approach channel, strong current, and wildly fluctuating tides. Also, the harbor was surrounded by easily defended seawalls. In presenting his plan, Operation Chromite, MacArthur cited these factors as reasons the NKPA would not anticipate an attack at Inchon. After finally winning approval from Washington, MacArthur selected the US Marines to lead the attack. Ravaged by post-World War II cutbacks, the Marines consolidated all available manpower and reactivated aging equipment to prepare for the landings. Pre-Invasion Operations To pave the way for the invasion, Operation Trudy Jackson was launched a week before the landings. This involved the landing of a joint CIA-military intelligence team on Yonghung-do Island in the Flying Fish Channel on the approach to Inchon. Led by Navy Lieutenant Eugene Clark, this team provided intelligence to UN forces and restarted the lighthouse at Palmi-do. Aided by South Korean counter-intelligence officer Colonel Ke In-Ju, Clarks team collected important data regarding the proposed landing beaches, defenses, and local tides. This latter piece of information proved critical as they found that the American tidal charts for the area were inaccurate. When Clarks activities were discovered, the North Koreans dispatched a patrol boat and later several armed junks to investigate. After mounting a machine gun on a sampan, Clarks men were able to sink the patrol boat drive off the enemy. As retribution, the NKPA killed 50 civilians for aiding Clark. Preparations As the invasion fleet neared, UN aircraft began striking a variety of targets around Inchon. Some of these were provided by the fast carriers of Task Force 77, USS Philippine Sea (CV-47), USS Valley Forge (CV-45), and USS Boxer (CV-21), which assumed a position offshore. On September 13, UN cruisers and destroyers closed on Inchon to clear mines from the Flying Fish Channel and to shell NKPA positions on Wolmi-do Island in Inchon harbor. Though these actions caused the North Koreans to believe than an invasion was coming, the commander at Wolmi-do assured the NKPA command that he could repulse any attack. The next day, UN warships returned to Inchon and continued their bombardment. USS Valley Forge (CV-45), 1948. US Naval History Heritage Command Going Ashore On the morning of September 15, 1950, the invasion fleet, led by Normandy and Leyte Gulf veteran Admiral Arthur Dewey Struble, moved into position and the men of Major General Edward Almonds X Corps prepared to land. Around 6:30 AM, the first UN troops, led by Lieutenant Colonel Robert Tapletts 3rd Battalion, 5th Marines came ashore at Green Beach on the northern side of Wolmi-do. Supported by nine M26 Pershing tanks from the 1st Tank Battalion, the Marines succeeded in capturing the island by noon, suffering only 14 casualties in the process. First Lieutenant Baldomero Lopez, USMC, leads the 3rd Platoon, Company A, 1st Battalion, 5th Marines over the seawall on the northern side of Red Beach, as the second assault wave lands at Inchon, 15 September 1950. US Naval History and Heritage Command Through the afternoon they defended the causeway to Inchon proper, while awaiting reinforcements. Due to the extreme tides in the harbor, the second wave did not arrive until 5:30 PM. At 5:31, the first Marines landed and scaled the sea wall at Red Beach. Though under fire from North Korean positions on Cemetery and Observation Hills, the troops successfully landed and pushed inland. Located just north of the Wolmi-do causeway, the Marines on Red Beach quickly reduced the NKPA opposition, allowing forces from Green Beach to enter the battle. Colonel Lewis Chesty Puller. November 1950. US Marine Corps Pressing into Inchon, the forces from Green and Red Beaches were able to take the city and compelled the NKPA defenders to surrender. As these events were unfolding, the 1st Marine Regiment, under Colonel Lewis Chesty Puller was landing on Blue Beach to the south. Though one LST was sunk while approaching the beach, the Marines met little opposition once ashore and quickly moved to help consolidate the UN position. The landings at Inchon caught the NKPA command by surprise. Believing that the main invasion would come at Kusan (the result of UN disinformation), the NKPA only sent a small force to the area. Aftermath Impact UN casualties during the Inchon landings and subsequent battle for the city were 566 killed and 2,713 wounded. In the fighting the NKPA lost more than 35,000 killed and captured. As additional UN forces came ashore, they were organized into the US X Corps. Attacking inland, they advanced towards Seoul, which was taken on September 25, after brutal house-to-house fighting. United Nations Offensive, South Korea 1950 - Situation 26 September and Operations Since 15 September. US Army The daring landing at Inchon, coupled with 8th Armys breakout from the Pusan Perimeter, threw the NKPA into a headlong retreat. UN troops quickly recovered South Korea and pressed into the north. This advance continued until late November when Chinese troops poured into North Korea causing UN forces to withdraw south.